USER TERMS AND CONDITIONS

Crystal Limousines & Tours  

Billing 

Rides are billed to the customer's credit card or corporate account numbers. Crystal Limousines & Tours Transportation accepts the following cards:
        American Express
        Diners Club
        Discover Card
        MasterCard
        Visa

• Crystal Limousines & Tours Transportation drivers do not accept gratuities. A 20% service fee that is calculated on the base fare, stop time, wait time, and any holiday surcharges will be added and itemized on the customer's billing statement.
• The following additional charges will be itemized on the customer's billing statement when applicable:
          Two-way tolls
          Airport and Regulatory Fees
          Fuel Surcharge
          Cell Phone
• Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.
• Applicable taxes will be charged as required.
• All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
• All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
• Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Sedan Rates

• Crystal Limousines & Tours Transportation has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
• Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing Crystal Limousines & Tours Transportation hourly rate. Customers are billed from the time the vehicle leaves the Crystal Limousines & Tours Transportation facility until the time it returns to the Crystal Limousines & Tours Transportation facility, with 1.5 hour minimum.
• All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
• Fractions of an hour are rounded to next half-hour.

Wait Time / Stop Time

• For all point-to-point reservations, wait time will be charged at $7.00 per five (5) minute increment once the Crystal Limousines & Tours grace period has elapsed. Crystal Limousines & Tours grace period is defined as five (5) minutes beyond the scheduled pick up time.
• Crystal Limousines & Tours Transportation is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
• Crystal Limousines & Tours Transportation does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
• Crystal Limousines & Tours Transportation does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.
• Passenger requested stops on route during a point-to-point reservation will be charged at $7.00 per five (5) minute increment.
• Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing Crystal Limousines & Tours Transportation hourly rate.

Cancellation and No Show Fees

• Cancellation and No Show Fees All airport transfers must be canceled 7 days in advance for a refund. All limousines and other charter services must be canceled 14 days prior to service date for a refund. No shows are billed at 100% of contract price

Holidays

• A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
          New Year's Day
          Memorial Day
          Fourth of July
          Labor Day
          Thanksgiving Day
          Christmas Day
• Holiday surcharges also apply to additional holidays in locations outside of the United States.

Events Services (Limousines, Vans, Minibuses, Motorcoaches)

• All Event Services vehicle types will be billed at the prevailing Crystal Limousines & Tours Transportation hourly rate.
• Customers are billed from the time personnel and/or vehicles leave the Crystal Limousines & Tours Transportation facility until the time it returns to the Crystal Limousines & Tours Transportation facility.
• All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
• Fractions of an hour are rounded to next half-hour.

City-To-City Fares

• Roundtrips include up to four hours of wait time and must be completed within the same calendar day.
• Wait time over four hours will be charged at the prevailing Crystal Limousines & Tours Transportation hourly rate.

Other

• Crystal Limousines & Tours Transportation shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
• Crystal Limousines & Tours Transportation assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.